SECTION 1

Who We Are

The Mindstars (operated by The Mindstars, a sole-proprietorship / private practice, hereinafter referred to as “The Mindstars”, “we”, “us”, or “our”). Website: www.themindstars.com. If you have any questions about this Privacy Policy or how we handle your data, please contact us at Contact: hello@themindstars.com.

SECTION 2

Information We Collect

We collect only the personal information that is necessary to provide our services. This includes:

2.1.  Identity Information

Your full name, email address, and contact number, provided when you make a booking or enquire about our services.

2.2.  Birth Data

Your date of birth, time of birth, and place of birth. This information is required to prepare your astrological chart and is central to the service we provide. It is collected via our pre-session form and is not shared with third parties.

2.3.  Session Content

Notes, observations, and information you share with us during pre-session forms, the live session itself, or any follow-up communications. This information is used solely to prepare and conduct your session and to produce your written summary.

2.4.  Payment Information

When you purchase a session, payment is processed through a third-party payment gateway (such as Razorpay, Stripe, or similar). We do not store your card details on our systems. Payment processors have their own privacy policies, which we encourage you to review.

2.5.  Technical Data

When you visit our website, we may collect standard technical information including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website. This data is collected through cookies and similar technologies (see Section 7).

2.6.  Communications Data

Records of correspondence if you contact us by email, enquiry form, or any other means.

SECTION 3

How We Use Your Information

We use your personal information for the following lawful purposes:

3.1.  Service Delivery

To prepare your natal chart, conduct your session, produce your written summary, and fulfil our contractual obligations to you.

3.2.  Communication

To respond to your enquiries, send session confirmations, deliver your written summary, and provide any follow-up information you have requested.

3.3.  Record Keeping

To maintain accurate records of sessions conducted, for our own administrative and quality-assurance purposes.

3.4.  Legal Compliance

To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from public authorities.

3.5.  Service Improvement

In anonymised and aggregated form only, to analyse patterns in how our services are used and to improve the quality and structure of our offerings. Individual session content is never used for this purpose without explicit written consent.

SECTION 4

Data Sharing and Third Parties

We do not share your personal information with third parties except in the following limited circumstances:

4.1.  Payment Processors

We share necessary payment information with our third-party payment processor(s) solely to process your payment. These processors are bound by their own privacy and security obligations.

4.2.  Service Providers

We may use third-party service providers (such as email platforms, scheduling tools, or video-conferencing services) to operate our business. These providers are given access only to the information necessary to perform their specific function and are contractually required to protect your data.

4.3.  Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of The Mindstars, our clients, or others.

4.4.  Business Transfer

In the unlikely event that The Mindstars is sold, merged, or otherwise transferred, your personal information may be transferred as part of that transaction. We will notify you of any such change and ensure appropriate protections are in place.

SECTION 5

Data Retention

5.1.  Session Records

We retain your name, contact information, birth data, and written session summary for a period of three (3) years from the date of your most recent session. After this period, records are securely deleted unless there is a legal obligation to retain them for longer.

5.2.  Payment Records

Payment transaction records are retained for seven (7) years in accordance with applicable Indian tax and accounting legislation.

5.3.  Communications

Email correspondence and enquiry records are retained for two (2) years from the date of the last communication, after which they are deleted.

5.4.  Right to Erasure

You may request deletion of your personal data at any time by contacting us at Contact: hello@themindstars.com. We will fulfil erasure requests within thirty (30) days, subject to any legal retention obligations that prevent immediate deletion.

SECTION 6

Data Security

6.1.  Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These include password protection, secure email transmission, and limiting access to personal data to those who have a genuine need to access it.

6.2.  Limitation

While we take data security seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of data transmitted to us over the internet. Any transmission is at your own risk.

6.3.  Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authority as required by law.

SECTION 7

Cookies and Tracking Technologies

7.1.  What We Use

Our website may use cookies and similar tracking technologies to enhance your browsing experience, understand how visitors use the website, and improve our content. Cookies are small text files placed on your device.

7.2.  Types of Cookies

We use essential cookies (necessary for the website to function), analytical cookies (to understand traffic and usage patterns), and functional cookies (to remember your preferences). We do not use advertising cookies or behavioural tracking for marketing purposes.

7.3.  Your Choices

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

SECTION 8

Your Rights

Subject to applicable Indian privacy law and regulation, you have the following rights in respect of your personal data:

(a)  The right to access your personal data held by us.

(b)  The right to correct inaccurate or incomplete personal data.

(c)  The right to request deletion of your personal data (subject to legal retention requirements).

(d)  The right to object to the processing of your personal data in certain circumstances.

(e)  The right to withdraw consent to processing at any time (where processing is based on consent).

To exercise any of these rights, please contact us at Contact: hello@themindstars.com. We will respond to all requests within thirty (30) days.

SECTION 9

International Data Transfers

The Mindstars operates primarily from India and processes personal data within India. If you are located outside India and use our services, your information will be transferred to and processed in India. By using our services, you consent to this transfer.

SECTION 10

Children’s Privacy

Our services are not directed at persons under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

SECTION 11

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. We will post the revised policy on our website with a new effective date. Your continued use of our services after any change constitutes acceptance of the updated policy.

SECTION 12

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal data, please contact us at Contact: hello@themindstars.com. We will endeavour to resolve your concern promptly and fairly.